Get details on ordering, shipping options, and delivery timelines for your yarn and crafting supplies. Learn how to track orders, estimate shipping costs, and handle returns with ease.
A: We understand that plans can change! If you need to modify or cancel your order, please contact us within 24 hours of placing it, and we'll do our best to accommodate your request. Just provide your order number and what needs to be changed— we'll
We’re sorry your item(s) have damage!. It's a rare occurrence, but sometimes items do break during shipment. Don't worry, we're here to help. Please email our team at [email protected] with a few images of your damaged item and any packaging
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
A: We're happy to cancel an order as long as it hasn't been fulfilled yet. Please reach out to us as soon as possible, and we'll be happy to get you taken care of.
We are sorry to hear you received the wrong item in your order! Please let our team know via email or chat and we'll get it corrected immediately. Please include a photo of the item received and the name of the missing item(s). Please double-check yo
A: Shipping typically takes 3-5 business days. Once your order ships, you'll receive a tracking number so you can follow your package's journey. If you have any questions or concerns about shipping, we're here to help!
A: Yes, we offer free standard shipping on orders over $99 to U.S. destinations. For orders under $99, there is a flat shipping rate of $7. Please note that we do not ship internationally at this time. If you have more questions about shipping, feel
A: We offer free standard shipping on orders over $99 to U.S. destinations. For orders under $99, there is a flat shipping rate of $7. Please note that we do not ship internationally at this time. If you have questions about shipping, feel free to re
A: To make a return, please ensure the item is intact and in its original packaging. Then, contact us via chat below 👇 , or email us at [email protected] within 30 days of the shipping date. We will provide you with detailed instructions on
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3 - 5 business days for the refund to reflect in your account.
A: If you’re not happy with a certain product, that’s okay! We just ask that returned items be intact and in their original packaging. You can return items up to 30 days after the date it was shipped.*. *Spinning Wheels, Looms and Special Orders are
To download your purchased pattern, log into your Revolution Fibers account. Once logged in, select the order number that contains your pattern. On the order details page, below the total, you’ll find a link to download all included patterns.
Currently, we don’t offer a yarn winding service, but we recommend our Jumbo Ball Winder for an easy, at-home solution. Made from durable maple, it’s perfect for quickly winding large, organized yarn balls. Learn more about it here!
Yes, we can ship to PO boxes, and our shipping partners include USPS, DHL, UPS and FedEx. Unfortunately, we don't ship orders from Revolutionfibers.com to destinations outside the United States, but Canadian customers can find our products at Amazon.